Cliffe Dekker Hofmeyr IT Support

You are able to log calls / tickets and check their status via the support portal. (https://cliffedekkerhofmeyr.freshservice.com/support/home) If you have a problem with this please let us know.

Here you can log new calls, check the status of open calls and soon will be able to request services and Browse for common solutions and see FAQs.

Request New Service and Browse Solutions will be coming online in the next few weeks.

Support calls can also to be sent via email. The new system will allow us to get to calls quicker and make sure they are dealt with correctly and resolved as soon as possible. It will also allow you to track in detail what is happening with your call / ticket and see the status at any point.  

A very important aspect of the new helpdesk is the rating of the support you receive, and once a call / ticket is resolved and you will receive a notification email which includes a 'rate the service' question where you simply select one of the three options (see below). This is an important for us to know how we're doing and address any issues.

To log a ticket please send emails to one of the following email addresses:

• General IT support – [email protected]

• FileSite Support – [email protected]

• AJS Support – [email protected]